At Bookmaker Ratings, not only do we provide bookmaker reviews and regular betting tips, but we also liaise with both bookmakers and punters – acting as an intermediary to solve any issues that arise. One such recent case saw our team help a punter recover a sum of 30,946 euros from 1xbet.
A dispute between punter and bookmaker was brought to our attention. Having won a series of bets the punter was hoping to withdraw their winnings. However, they were informed that a verification problem was preventing this. Having contacted the bookmaker several times, the punter failed to reach the desired result and it appeared as though no action was being taken.
Since no action appeared to be being taken and the punter was still without their winnings, our team was contacted. Having reached out to 1xbet and looked into the issue, we were able to help solve this issue and the punter was paid out in full.
If you’ve had a similar problem or ever enter into a dispute with a bookmaker then Bookmaker Ratings can help. Contact us using our complaint form our complaints page and we will do everything we can to help solve the problem.