1x bets Some operators frozen my account and funds

Spelling and punctuation of complainant are preserved.

Dear Sir/Madam,
I hope you are doing well.
I am writing to follow up on my previous complaint regarding my blocked account and withheld winnings.
Account Details:
Name: Jaber Hossain Rubayet
Account ID: 604371729
Registered Email: [email protected]
As per your previous email, I was informed that my account had been blocked by the security department and that a designated representative would contact me to discuss the issue.
However, despite waiting for quite some time, no one from the Security Department contacted me directly, instead a fraudster named Farhad contacted me on Telegram and he claimed to be the head of Bangladesh Support and demanded 10 million BDT to unblock my account. But even after I emailed again, I did not receive any response from the Security Department. This lack of communication is highly unprofessional and unacceptable, especially considering the seriousness of the matter
My winnings amounting to €247,000 remain withheld without any clear explanation or evidence of wrongdoing. I would like to reiterate that I created an additional account solely for security purposes, not for any bonuses or promotional abuse.
At this point, I formally request:
Immediate contact from your designated representative
A clear explanation of the alleged violation
Evidence supporting your decision
A full review of my case
Immediate release of my legitimate funds
Your failure to follow up as promised raises serious concerns about fairness and transparency.
Please treat this matter as extremely urgent. If I do not receive a proper response within a reasonable timeframe, I will escalate this issue to regulatory authorities, ADR services, and public complaint platforms without further notice.
I am fully prepared to cooperate and provide any required information.
I expect your prompt response.
Kind regards,
Jaber Hossain Rubayet