Uncredited Deposit / Support claiming timeout

Spelling and punctuation of complainant are preserved.

​To whom it may concern,
​I am filing a formal complaint against 1xbet (1X Corp N.V.) regarding a severe financial dispute and the operator’s refusal to credit a legitimate deposit.
​Event Summary:
On 09/12/2026, I made three separate deposits of 25,000 TRY each (Totaling 75,000 TRY) via Bank Transfer. Two of these deposits were credited, but one (25,000 TRY) was never added to my account.
​Process Evidence:
I have been in contact with their support since 10/12/2026 under Ticket #10626788. Despite providing every possible proof requested, including:
​Official Bank Receipts (PDF)
​E-signed Official Bank Statements
​Video Evidence (Recording the mobile banking login and transaction details as requested by their agent ‘Latif’),
​The operator has now closed the ticket claiming “timeout” (zaman aşımı) and stating that verification is no longer possible. A “timeout” is not a valid legal or financial excuse for a documented bank transfer. This is a clear attempt to seize my funds.
​My Account Information:
​User ID: 25572613
​Registered Email: [email protected]
​Ticket Number: 10626788
​Disputed Amount: 25,000 TRY
​Demand:
I demand the immediate credit of my 25,000 TRY deposit plus an adjustment for the time value of these funds, or a full refund to my original bank account. I have attached the chat logs showing their agents (Erdem, Latif, Batuhan, and Elif) constantly delaying the process for months, only to eventually deny it based on a “timeout” they caused.
​I look forward to your urgent intervention.